Simplfy maintenance processes with ALTANET
Our Success Story: Brown Service
operates in the plant engineering sector, in the Apulian territory, connected to new TLC technologies such as optical fiber and 5G, boasting proven experience in this field based on highly qualified and certified personnel.
Brown Service as a subcontractor of the national telephone network operator, receives via mail the daily list of plant installation and maintainance. Then, our customer needed to manage all the request with its technicians in a simple and fast manner and asked for a solution to improve the management of their tasks (interventions) through:
The interventions on Infor EAM platform are managed and assigned to technicians and are automatically displayed and shared with the operator who has to perform them.
Hence, the association between intervention data and the one acquired on the company’s mailbox, transforms the data into valuable information, easily available and comparable.
All the archived data are processed by a Business Intelligence System dedicated to performance analysis for:
A few months after the implementation of of the system, the customer decided to expand the project by implementing:
This solution constitutes the first phase of a company digitalization project, looking forward to the creation of a real Smart Company.
The customer was immediatly able to benefit from the system, due to the improvement of the control of the inteverventions and the quality of the service on account of the monitoring of fleets and personnel and the archiving of data in an integrated form.
The above mentioned solution allows to optimize the management of interventions and it helps in saving time to access the related data thanks to the integration of the company mailbox within the INFOR EAM system.
The collected data are transformed into valuabe information.
Moreover, thanks to the remote access functions, all the data related to technical and managerial tasks are easily available. The features of this system can help in reducing intervention time and make more effective and targeted strategic decisions.